Comments for Retailmatics http://www.retailmatics.com/en Just another WordPress weblog Wed, 07 Apr 2010 02:15:11 +0000 http://wordpress.org/?v=2.9.2 hourly 1 Comment on 5 Reasons to Use Live Chat on your Site by Rick Boretsky http://www.retailmatics.com/en/2010/04/06/5-reasons-to-use-live-chat-on-your-site/comment-page-1/#comment-29 Rick Boretsky Wed, 07 Apr 2010 02:15:11 +0000 http://www.retailmatics.com/en/?p=344#comment-29 Great post Lewis. I think this makes so much sense for fashion retail. I have recently had a couple of experiences with Live Chat and they been quite valuable. To be able to ask questions to a knowledgeable 'sales associate' would be very helpful. It is extremely important the person on live chat be knowledgeable, helpful, and responsive. While it is a good point that you can do other things while waiting for live chat person to respond, it cannot be too long a wait or you will totally frustrate the customer. Rick Great post Lewis. I think this makes so much sense for fashion retail. I have recently had a couple of experiences with Live Chat and they been quite valuable. To be able to ask questions to a knowledgeable ’sales associate’ would be very helpful. It is extremely important the person on live chat be knowledgeable, helpful, and responsive. While it is a good point that you can do other things while waiting for live chat person to respond, it cannot be too long a wait or you will totally frustrate the customer.

Rick

]]> Comment on Is RFID Dead? by Rick Boretsky http://www.retailmatics.com/en/2010/01/29/is-rfid-dead/comment-page-1/#comment-13 Rick Boretsky Fri, 29 Jan 2010 20:02:52 +0000 http://www.retailmatics.com/en/?p=289#comment-13 Lewis - Its been the same story for a long time. Not high enough accuracy and no applications with real ROI type of benefit at the store level. We always hear about different cool features/apps that might be used with RFID - instantaneous physical inventory counts, being able to locate an item by shelf/bin, or checkout, where a customer can walk out of the store and get receipt emailed to them. But the accuracy and cost benefit has never been proven and I think until it does, RFID is dead! On the other hand, I think RFID might have more value for the customer, where a customer may have an RFID card, which can be immediately identified by Sales Associate for easy clienteling activities and for payment - no need to swipe and sign. Lewis – Its been the same story for a long time. Not high enough accuracy and no applications with real ROI type of benefit at the store level. We always hear about different cool features/apps that might be used with RFID – instantaneous physical inventory counts, being able to locate an item by shelf/bin, or checkout, where a customer can walk out of the store and get receipt emailed to them. But the accuracy and cost benefit has never been proven and I think until it does, RFID is dead!

On the other hand, I think RFID might have more value for the customer, where a customer may have an RFID card, which can be immediately identified by Sales Associate for easy clienteling activities and for payment – no need to swipe and sign.

]]> Comment on Time to Reflect by Rick Boretsky http://www.retailmatics.com/en/2010/01/10/this-is-our-new-webiste/comment-page-1/#comment-12 Rick Boretsky Tue, 19 Jan 2010 22:48:41 +0000 http://localhost:891/en/?p=237#comment-12 Hey Lewis, It's great to see this new blog! I am very much looking forward to hearing more war stories. I know your experience, knowledge, not to mention your wit, will be both valuable and entertaining. Having only attended 6 NRF conferences, I cannot imagine how much things must have changed over 33 years. Best of luck! Rick. Hey Lewis,

It’s great to see this new blog! I am very much looking forward to hearing more war stories. I know your experience, knowledge, not to mention your wit, will be both valuable and entertaining.

Having only attended 6 NRF conferences, I cannot imagine how much things must have changed over 33 years. Best of luck!

Rick.

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